Trust and safety

Trust and Safety (T&S) refers to the organizational functions, teams, policies, and technologies that online platforms use to protect users from harmful content, abusive behavior, fraud, and security threats. The term originated in e-commerce contexts in the late 1990s, where it described efforts to build trust between buyers and sellers in online marketplaces. As social media platforms grew in the 2000s and 2010s, T&S expanded to address challenges related to user-generated content, including harassment, online child safety, hate speech, misinformation, and violent extremism.

Trust and Safety work combines human review with automated detection systems to enforce platform policies. The field has faced scrutiny over enforcement practices, labor conditions for moderators, and questions about platform accountability, with regulatory frameworks increasingly mandating specific T&S requirements.

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