Ombudsman for Banking Services and Investments

The Ombudsman for Banking Services and Investments (OBSI) is the Canadian external dispute resolution organization whose responsibility is to handle the financial disputes of consumers and small businesses that could not be resolved by the customers and the financial firms on their own. The OBSI provides the service on an impartial and independent basis, and free of charge to the consumer as an alternative to the legal system.

Individuals and small businesses may contact OBSI with a complaint at no charge to them. If OBSI decides that a firm has acted unfairly or made an error and the customer lost money, it will recommend that the firm pay compensation. OBSI may also recommend other types of non-financial compensation when appropriate. OBSI is a non profit organisation and charges fees to its member financial firms.