Managed services

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A Managed Service Provider (MSP) is a third-party company that remotely manages a customer's IT infrastructure and end-user systems, typically on a proactive basis and under a subscription model. This contrast with the traditional break/fix or on demand approach, where services are rendered and billed only after a technical failure occurs. Instead, the MSP maintains continuous oversight of the client’s systems, assuming long-term responsibility for the functionality and health of their IT environment.

The external organization is referred to as a managed service(s) provider (MSP).