Parliamentary and Health Service Ombudsman

Parliamentary and Health Service Ombudsman
Agency overview
Formed1973
JurisdictionUnited Kingdom
HeadquartersMillbank Tower, 21-24 Millbank, London, United Kingdom
Employees582 (2023/24)
Agency executive
  • Rebecca Hilsenrath, Chief Executive
Websitewww.ombudsman.org.uk

The Parliamentary and Health Service Ombudsman (PHSO) comprises the offices of the Parliamentary Commissioner for Administration (PCA) and the Health Service Commissioner for England (HSC). The Ombudsman is responsible for considering complaints by the public that UK Government departments, public authorities and the National Health Service in England have not acted properly or fairly or have provided a poor service.

The Ombudsman is appointed by the Crown on the recommendation of the Prime Minister and is accountable to Parliament. The Ombudsman is independent of both the Government and the civil service and reports annually to both Houses of Parliament.

The current Ombudsman is Paula Sussex MBE.

The offices of the Parliamentary and Health Service Ombudsman are at Millbank Tower, London, however the majority of staff are now based in Manchester.

Timeline
1954 —
1956 —
1958 —
1960 —
1962 —
1964 —
1966 —
1968 —
1970 —
1972 —
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2008 —
2010 —
2012 —
2014 —
Whyatt Report
Sachsenhausen
National Health Service Reorganisation Act 1973
Overlapping TV licences and Court Line
War Pensions Injustice Remedied
Preece case
Barlow Clowes
Compensation for slaughtered poultry
Channel Tunnel
Clinical judgment within remit
Reeman case
SERPS report
Report on NHS continuing care
A Debt of Honour
Pensions promise report
Equitable Life
Ombudsman's Principles
Care & Compassion
Time to Act Sepsis Report