Facility management

Facility management (also facilities management, FM) is the coordinated management of an organization's buildings, sites and workplaces, and the support services needed to keep them functional, safe and effective for occupants and operations.

The scope of facilities management varies by organization and sector, but commonly includes building operations and maintenance (for example mechanical, electrical and plumbing systems), space and workplace planning, and workplace services such as cleaning, security and catering.

International standards for facilities management include the ISO 41000 series, such as ISO 41001 (a management system standard for facility management) and ISO 41011 (which defines key terminology). ISO 41001:2018 specifies requirements for a facility management management system.