Conversational commerce

Conversational commerce is e-commerce done via various means of conversation (live support on e-commerce Web sites, online chat using messaging apps, chatbots on messaging apps or websites, voice assistants) and using technology such as: speech recognition, speaker recognition (voice biometrics), natural language processing and artificial intelligence. Conversational commerce often relies on chatbots to automate routine interactions such as answering product questions or tracking orders across messaging platforms.

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