Afiniti
| Company type | Private |
|---|---|
| Industry | Software development |
| Genre | Artificial intelligence |
| Founded | 2005 in Washington, D.C., United States |
| Founders | Zia Chishti |
| Headquarters | Hamilton, Bermuda |
Area served | Worldwide |
Key people | Jerome Kapelus (CEO) |
Number of employees | 1,300 (2021) |
| Website | www |
Afiniti is a multinational company specializing in artificial intelligence applications for customer experience optimization in contact centers, founded in 2005. The company develops technologies that use machine learning to match customers with call center agents, with applications in sectors including telecommunications, financial services, healthcare, and insurance.