Afiniti

Afiniti
Company typePrivate
IndustrySoftware development
GenreArtificial intelligence
Founded2005 in Washington, D.C., United States
FoundersZia Chishti
HeadquartersHamilton,
Bermuda
Area served
Worldwide
Key people
Jerome Kapelus (CEO)
Number of employees
1,300 (2021)
Websitewww.afiniti.com

Afiniti is a multinational company specializing in artificial intelligence applications for customer experience optimization in contact centers, founded in 2005. The company develops technologies that use machine learning to match customers with call center agents, with applications in sectors including telecommunications, financial services, healthcare, and insurance.

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